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Service Experience Support




In this age of rapidly evolving information technology, a solid, up-to-date IT infrastructure becomes one more challenge your business must face. Let’s face it, we all want to achieve more productivity in less time but with the demands your business currently meets, how will you keep up?

Trek Associates can help by keeping your business a step ahead. From planning and implementing technology rollouts to equipment service and repair, we can manage it all. Our comprehensive portfolio of equipment lifecycle management capabilities will keep your business a step ahead of this ever-changing technology.


Professional Services

RF Site Survey:


RF site surveys are performed by factory (Cisco, Motorola) and BICSI certified engineers to determine the requirements necessary for implementing a wireless network. An analysis is made during the survey to pinpoint what equipment is necessary, where the equipment should be placed, power considerations and wireless requirements. An RF analysis will be performed to analyze possible RF interference and survey for radio coverage. The number of access ports and antennas and their placement will also be determined during the site survey. This is recommended to determine the requirements needed to achieve optimal coverage at the facility containing the wireless system. Once the results of the survey are analyzed, a site survey report will be provided indicating the equipment and peripherals necessary to successfully implement a wireless install.  A cabling estimate is also provided.

Wireless Network Survey form

Sample Wireless Survey

Wireless LAN Installation:

Trek Associate’s standard wireless local area network (WLAN) installation covers connecting and configuring the access ports, cables and Power over Ethernet (POE) devices. Our technicians will connect the wireless infrastructure and mobility devices to the host to ensure that connectivity and coverage indicated by the site survey is achieved. Basic installation also includes assistance with ESS ID, IP Address, Subnet Mask, Gateway & Max 128 Bit WEP Security.  We also offer advanced installation assistance for VLAN, 802.1Q and other advanced networking and system security requirements (additional fee).

Ethernet Cabling:

CAT5e cabling is performed by BICSI certified installers. We can install your Ethernet infrastructure including PVC and Plenum cable drops. Trek Associates only uses certified CAT5e cabling and components for our data runs.  Cabling and WLAN installation can be combined into a single onsite visit to expedite the installation process and minimize the impact on your daily business operations.


New or upgraded equipment often means an increased work load and learning curve for your business. Trek Associates understands that in order to truly realize the benefits of this technology and to keep it working optimally, users must be trained properly on the functionality and features of the equipment. We have various training programs in place to educate staff in equipment and application operation. Whether you choose onsite training or webinar training, rest assured, your staff will be properly educated on using your equipment.  

RF Express:

Trek Associates certified RF specialists will make one trip to your location and perform a Site Survey and Installation on the same day for one low price. This price includes Cisco or Motorola Certified Wireless Site Survey, Trek’s Professional Installation, a 12 month Data Rate Warranty and a Hard Copy Report which will be delivered following installation. RF Express service is limited to businesses up to 35,000 sq ft using up to 3 Cisco or Symbol Access Points or up to 4 Cisco or Motorola Access Ports (POE) on a Cisco 2100 or Motorola Wireless Switch 2000.

Help Desk Support

Trek Associate’s installation services include Tier 1 level help desk support. Our factory trained engineers will be available Monday through Friday from 8:00 a.m. to 6:00 p.m. EST to handle post-installation hardware support, as well as determining if break-fix service is needed.

Service Plans:

Protect your barcode, data capture and RF Infrastructure through annual service plans from Trek Associates. Trek Associates offers extended service plans and multi-year plans from most of the major AIDC manufacturers.  In addition to these agreements we also have our own team of factory certified technicians.   Whether you are seeking onsite or depot service, we have a plan that is right for you. All service plans include unlimited repairs, parts and labor (excluding printheads), travel time, technical support, preventative maintenance, and return freight charges for depot plans.

Onsite Plans

• 4-hr. response

• 24-hr. response

• 48-hr. response

Depot Plans

• 48-hr. turn time

• Advance Exchange


Our onsite service capability currently spans 4 countries: United States, Canada, Mexico and the United Kingdom. Trek Associate’s factory-trained and authorized technicians arrive onsite, with the parts-in-hand necessary to perform and complete your repair on the first visit. As a result, our first-call fix rate stands at an impressive 98%! With depot facilities throughout the United States, Canada, Mexico and the United Kingdom, Trek Associates can repair equipment right down to the component level. Through convenient return services, equipment is normally repaired and returned with in 48-hours.


This information remains the property of Trek Associates and may not be copied or distributed outside the customer’s organization without written permission

©2009 Trek AssociatesTM


©2009 Trek AssociatesTM · 3134 Weller Drive, P.O. Box 82 Eden. New York 14057  · Phone:716-992-2058 · Fax: 716-992-2054 · Email: