Break Fix Repair
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Protect your printers, mobile computers, scanners. tablets and RF Infrastructure through annual service plans from Trek Associates. Trek Associates offers extended service plans and multi-year plans from most of the major AIDC manufacturers.  In addition to these agreements we also have our own team of factory certified technicians.   Whether you are seeking onsite or depot service, we have a plan that is right for you. All service plans include unlimited repairs, parts and labor (excluding printheads), travel time, technical support, preventative maintenance, and return freight charges for depot plans.

Download Depot RMA form here

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Consulting & Training
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Implementing new technology can be a daunting task.  Leverage our 35+ years of experience before implementing any solution.   "We don't make the equipment.  We make the equipment work!"  This is not only our motto but our philosophy in finding the correct integrated solution for your business.  We work with you before a purchase is made in insure the solution meets your expectations and requirements.

New or upgraded equipment often means an increased work load and learning curve for your business. Trek Associates understands that in order to truly realize the benefits of this technology and to keep it working optimally, users must be trained properly on the functionality and features of the equipment. We have various training programs in place to educate staff in equipment and application operation. Whether you choose onsite training or webinar training, rest assured, your staff will be properly educated on using your equipment. 
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Installation Services
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Trek Associate’s standard wireless local area network (WLAN) installation covers connecting and configuring the access ports, cables and Power over Ethernet (POE) devices. Our technicians will connect the wireless infrastructure and mobility devices to the host to ensure that connectivity and coverage indicated by the site survey is achieved. Basic installation also includes assistance with ESS ID, IP Address, Subnet Mask, Gateway & WPA2/AES Security.  We also offer advanced installation assistance for Virtual controllers, VLANs, 802.1Q and other advanced networking (additional fee).

Ethernet Cabling:

Cat5e, CAT6 and Fiber cabling is performed by BICSI certified installers. We can install your Ethernet infrastructure including PVC and Plenum cable drops. Trek Associates only uses certified cabling and components for our data runs.   We certify our runs using a Fluke tester that is carried by all technicians.  Cabling and WLAN installation can be combined into a single onsite visit to expedite the installation process and minimize the impact on your daily business operations.
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Preprinted Labels & Warehouse Labeling
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Trek Associates can meet your barcode labeling needs with pre-printed barcode labels or custom barcode labels from our custom labeling facility.  Whether you need paper, synthetic, laser etched ceramic/stainless asset tags, multi colored barcode labels, we can customize a solution to meet your requirement.  Short Run?  No Trouble.  Whether you need 100 or 100,000 labels, let Trek Associates be your source for high quality custom labels.

Need to label your warehouse?  Trek Associates manufactures a wide range of warehouse labeling solutions including retroreflective placards, shelf labels, totem labels, floor labels and magnetic rack labels.  Please contact us at info@trekassociates for more information and free samples. 
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RF Site Surverys
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RF site surveys are performed by factory (Aruba, Cisco, Extreme Networking, Meru and Ruckus) and BICSI certified engineers to determine the requirements necessary for implementing a wireless network. An analysis is made during the survey to pinpoint what equipment is necessary, where the equipment should be placed, power considerations and wireless requirements. An RF analysis will be performed to analyze possible RF interference and survey for radio coverage. The number of access ports and antennas and their placement will also be determined during the site survey. This is recommended to determine the requirements needed to achieve optimal coverage at the facility containing the wireless system. Once the results of the survey are analyzed, a site survey report will be provided indicating the equipment and peripherals necessary to successfully implement a wireless install.  A cabling estimate is also provided.  Trek Associates RF surveys are performed onsite using AirMagnet and not by RF site planner software. 
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Technical Support
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Trek Associate’s installation services include Tier 1 level help desk support. Our factory trained engineers will be available Monday through Friday from 9:00 a.m. to 5:00 p.m. EST to handle post-installation hardware support, as well as determining if break-fix service is needed.  Technical support is also offered to clients whom have not purchased hardware from us for a fee.  Current customers can open a support ticket by emailing support@trekassociates.com or at 716-992-20589 Option 4 for technical support.  All others please contact customer service at 716-992-2058 Option 1 for our fee schedule.
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Software Developement
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Here at Trek Associates we have the ability to develope custom programming for most major business systems.  Specializing in PLC, .NET, Android, Windows (7/10, CE & WEHH) and iOS platforms gives us the ability to design a solution to your exact specifications for any device.  Our Microsoft certified solutions developers (MCSD) are here to assist you with all your software reqquirements.  Please contact us at 716-992-2058 Option 2 or by sending an email to our support queue at support@trekassociates.com
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©2017 Trek AssociatesTM · 3134 Weller Drive, P.O. Box 82 Eden. New York 14057  · Phone:716-992-2058     
· Fax: 716-992-2054 · Email: info@trekassociates.com. All rights reserved.
 
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Celebrating 25 Years of Professional Solutions!    Since 1992